Contact
+1-707-342-9756
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24/7 Hours
At Pinova Aesthetics, we aim to deliver orders quickly, securely, and with clear expectations. This page explains our processing times, delivery estimates, tracking, and responsibilities for domestic and international shipments.
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
We primarily ship from our United States warehouse. In some cases, items may ship from partner facilities to meet availability or delivery timelines.
Shipping charges are calculated at checkout based on destination, weight, and service selected.
Delivery timeframes are estimates provided by the carrier and exclude our processing time.
Estimated transit time: 5–8 business days, depending on the destination and the carrier’s service level.
A tracking number will be emailed once your order ships.
For high-value orders, we may require a signature upon delivery for your protection.
International shipping is available upon request. Please contact us before placing an order to confirm service availability, delivery estimates, and costs.
Shipments are typically sent DAP (Delivered At Place)/DDU: duties, taxes, and import fees are not included and are the customer’s responsibility.
Customs clearance may add additional time beyond the carrier’s estimate.
You’ll receive a shipping confirmation email with tracking details when your order is dispatched.
Tracking updates are provided by the carrier and may take up to 24–48 hours to appear after pickup.
Please ensure your shipping address is complete and accurate at checkout.
We’re unable to modify addresses after dispatch. Delays, returns, or extra charges resulting from incorrect or incomplete addresses are the customer’s responsibility.
Some carriers may have restrictions for PO Boxes, APO/FPO, or certain territories.
If your package is lost, delayed, or arrives damaged, contact us within 3 business days of the marked delivery date (or expected date) with your order number and photos (if damaged).
We will assist in filing a carrier claim. Resolution times depend on the carrier’s investigation.
Please keep all packaging materials until the claim is resolved.
Shipments returned to us as undeliverable, refused, or unclaimed may be subject to a re-shipping fee.
Original shipping charges are non-refundable unless the issue is due to our error.
For orders containing multiple items, we may ship in separate parcels to optimize delivery times. You’ll receive tracking for each parcel when applicable.
During peak periods or due to unforeseen events (e.g., severe weather, carrier disruptions), processing and transit times may be longer than usual.
Email: support@pinova.us
Phone: +1-707-342-9756
Or use the live chat on our website.