Welcome to Pinova. By accessing and using our website (pinova.us) or purchasing our products, you agree to follow the Terms and Conditions below. Please read them carefully before placing an order.

1. General Information
Company Name: Pinova
Address: 725 Sonoma Blvd, Vallejo, California, 94590, USA
Email: support@pinova.us

Phone: +1 405-430-9941

2. Use of the Website
You must be at least 18 years old, or of legal age in your area, to buy from our site.
The information on our website is for professional and informational purposes only and does not serve as medical advice.
Unauthorized use of this website may lead to a claim for damages or result in criminal charges.

3. Product Information
The products on Pinova, including microneedling cartridges, RF tips, and other professional consumables, are intended for professional use only in licensed facilities.
We strive to ensure product descriptions, prices, and availability are accurate, but errors may occur from time to time.

4. Orders & Payment
All prices are in USD unless noted otherwise.
We accept major payment methods available at checkout.
Orders are processed only after successful payment.

5. Shipping & Delivery
Orders usually ship within 1–3 business days.
Domestic delivery takes 2–6 business days, depending on the location.
International shipping is available upon request. Customers are responsible for compliance with their local import regulations. Additional fees, customs duties, or taxes may apply.

6. Returns & Refunds
You can request returns within 14 days of delivery if items are unused, unopened, and in original packaging.
Due to health and hygiene regulations, opened consumables (such as cartridges and tips) cannot be returned.
Refunds are processed within 5–10 business days after approval. (See our full Return & Refund Policy for details.)

7. Limitation of Liability
Pinova is not responsible for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Products must be used according to manufacturer guidelines and only by authorized professionals.

8. Intellectual Property
All content on this website, including images and text, is the property of Pinova and cannot be reproduced without written consent.

9. Governing Law
These Terms & Conditions follow the laws of the State of California, USA.
Any disputes will be resolved in California courts.

10. Contact Us
For any questions about these Terms & Conditions, please contact us:
Email: support@pinova.us

Phone: +1-707-342-9756